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Corporate Event

Samsung Galaxy Note 7 Recall

Product Safety and Operational Crises

Samsung recalled its flagship Galaxy Note 7 smartphone worldwide in September 2016, and then discontinued it entirely in October, after defective batteries caused dozens of devices to catch fire or explode, including incidents on commercial aircraft that led airlines and regulators to ban the phone from flights. The crisis cost Samsung an estimated 5 billion dollars and significant reputational damage, though the company recovered within a year with its next flagship release. This description is adapted from Wikipedia contributors under CC BY-SA 4.0; changes were made. https://creativecommons.org/licenses/by-sa/4.0/

Facts
Event Type
Product recall crisis 1
Event Year
2016 1
Connections

Associated With

Source Wikipedia, Operations management
Source Wikipedia, Samsung Galaxy Note 7

Companies Involved

Source Wikipedia, Samsung Galaxy Note 7
Sources
1. Wikipedia, Samsung Galaxy Note 7
Wikipedia
  • History section, battery recall paragraph
    Samsung suspended sales of the Galaxy Note 7 and announced an informal recall on 2 September 2016, following the discovery of a manufacturing defect in the phones' batteries, which caused some units to generate excessive heat and combust, causing the phone to catch on fire or even explode.
  • Associated With: Samsung Electronics
  • Companies Involved: Samsung Electronics
View the Source
Wikipedia, Operations management
Associated With: Operations, Classified by subject-matter domain of the corporate event (w-bbfill-business-other-0926); cites the discipline definition.View the Source
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